StockOptionNews

Voiso Highlights AI is an Operating Cost, Not an Experiment

SINGAPORE, SG - July 13, 2026 - PRESSADVANTAGE - 
Artificial intelligence is increasingly becoming part of the day-to-day economics of customer operations, prompting contact center leaders to rethink how they evaluate technology investments, according to Ivan Mitov, Partner Account Manager at Voiso.
In a recent industry commentary, Mitov argues that the contact center sector is entering a new phase of AI adoption where the conversation is shifting away from experimentation and toward operational accountability.

“For several years, AI was treated as an innovation initiative,” Mitov said. “Organizations launched pilots, tested use cases, and explored opportunities. Today, AI is becoming part of the operating model itself. It influences productivity, service delivery, quality management, and increasingly, cost structures.”
The shift comes as major technology providers continue expanding AI capabilities across customer experience platforms. Industry vendors are introducing new pricing models tied to AI consumption, automation outcomes, and workflow execution, creating a closer relationship between AI usage and operational performance.
According to Mitov, this development changes how organizations should evaluate return on investment.
“Traditional software purchasing often focused on licenses and features,” he explained. “AI introduces a different dynamic because consumption can vary depending on interaction volume, workflow complexity, and customer demand. The discussion increasingly moves beyond what a platform costs toward what operational capacity it creates.”
This evolving perspective reflects broader changes across the contact center industry. AI technologies are now being used to assist with conversation analysis, quality monitoring, workforce support, workflow automation, customer engagement, and outbound operations. As adoption expands, organizations are being challenged to connect AI activity to measurable business outcomes.
Mitov believes that one of the most important questions leadership teams should ask is not how much AI costs, but what it contributes.
“The real measurement is capacity,” he said. “Does AI help teams handle more interactions? Does it improve quality visibility? Does it reduce repetitive work? Does it provide better insight into customer behavior? Those are the metrics that determine long-term value.”
Examples of AI-driven capacity gains can be found throughout modern customer operations. Automated analytics can significantly expand conversation review coverage beyond traditional manual quality assurance programs. Intelligent routing can improve resource allocation. Automation can reduce administrative workload for agents and supervisors, allowing teams to focus on higher-value customer interactions.
At the same time, Mitov cautions that many organizations still lack the governance structures needed to manage AI effectively.
“Adoption is happening faster than governance in many cases,” he said. “Teams deploy AI capabilities, but ownership, performance measurement, and accountability are often less clearly defined. Without those foundations, it becomes difficult to evaluate success or justify continued investment.”
Industry analysts have increasingly pointed to governance, transparency, and accountability as critical themes in the next phase of AI adoption. As AI becomes more deeply embedded in customer operations, organizations face growing pressure to demonstrate measurable outcomes while maintaining operational oversight.
Mitov argues that successful organizations will increasingly treat AI as part of workforce planning rather than as a separate technology initiative.
“If AI influences workload, productivity, customer experience, or quality management, then it should be part of the same strategic conversations as staffing, performance, and operational planning,” he said. “The organizations that can clearly explain what AI improved, what it cost, and what capacity it created will be in a much stronger position moving forward.”
He also believes that AI should be viewed as a complement to human expertise rather than a replacement for it.
“The goal is not simply to automate interactions,” Mitov noted. “The goal is to remove repetitive work, improve visibility, and help teams focus on the conversations where human judgment and customer relationships matter most.”
As contact centers continue to evolve, the ability to measure, govern, and optimize AI investments is expected to become a key differentiator across the industry.
“The next phase of AI adoption will not be defined by the number of features organizations deploy,” Mitov concluded. “It will be defined by how effectively they connect AI to business outcomes and operational performance.”
About Voiso
Voiso is a global provider of AI-powered contact center software that helps organizations manage customer interactions across voice, messaging, analytics, and omnichannel communication channels. The platform supports businesses across industries including fintech, travel, healthcare, ecommerce, logistics, and business process outsourcing.


 
###
For more information about Voiso Inc, contact the company here:
Voiso Inc
Voiso
+ 1 888 565 8889
hello@voiso.com
9 Temasek Boulevard, #29-01, Suntec Tower 2, Singapore 038989
{
  "@context": "https://schema.org",
  "@type": "LocalBusiness",
  "name": "Voiso Inc",
  "image": "https://voiso.com/_next/image?url=%2Fimages%2Flogo%402x.webp=128=75",
  "@id": "",
  "url": "https://voiso.com/",
  "telephone": "+ 1 888 565 8889",
  "address": {
    "@type": "PostalAddress",
    "streetAddress": "9 Temasek Boulevard, #29-01, Suntec Tower 2",
    "addressLocality": "Singapore",
    "postalCode": "038989",
    "addressCountry": "SG"
  },
  "geo": {
    "@type": "GeoCoordinates",
    "latitude": 1.2955917,
    "longitude": 103.8588262
  },
  "openingHoursSpecification": {
    "@type": "OpeningHoursSpecification",
    "dayOfWeek": [
      "Monday",
      "Tuesday",
      "Wednesday",
      "Thursday",
      "Friday",
      "Saturday",
      "Sunday"
    ],
    "opens": "00:00",
    "closes": "23:59"
  },
  "sameAs": [
    "https://www.facebook.com/voisoinc",
    "https://twitter.com/voiso",
    "https://www.youtube.com/channel/UCQBgzlGAFYPFvRakrHPYj_Q",
    "https://www.linkedin.com/company/voiso/"
  ] 
}
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "Voiso",
  "alternateName": "Voiso Contact Center",
  "url": "https://voiso.com/",
  "logo": "https://voiso.com/wp-content/themes/voiso/static/images/logo-voiso-color.svg",
  "sameAs": [
    "https://www.facebook.com/voisoinc/",
    "https://twitter.com/voiso",
    "https://www.instagram.com/voisocalls/",
    "https://www.youtube.com/channel/UCQBgzlGAFYPFvRakrHPYj_Q",
    "https://www.linkedin.com/company/voiso",
"https://chromewebstore.google.com/detail/voiso-contact-center/nfbfbimallihdifpcnddcijefianogcm?hl=en",
"https://apps.apple.com/us/app/voiso/id6447054238"
  ]
}

Eisai Inc.

Eisai Presents Latest Findings Showed Etalanetug Reduced Alzheimer's Disease Tau Tangle-Specific Plasma Biomarker MTBR-tau243 at Alzheimer's Association International Conference® (AAIC®) 2026

cBridge now delivers STARPRIME's institutional liquidity to brokers

Boeing

Boeing to Showcase Global Programs and Partnerships at Farnborough International Airshow

Neurovia AI

Former INTERPOL President H.E. Ahmed Naser Al-Raisi Joins Robo.ai as Chairman of Neurovia AI to Build Trusted, Sovereign AI Infrastructure in the UAE and GCC Region

Arcadis

Geneva retains top spot in Arcadis' 2026 global construction cost rankings as clients seek greater control over delivery certainty

Antengene Corporation Limited

Antengene Announces Receipt of USD 60 Million Upfront Payment from UCB

Insilico Medicine

Deepening Collaboration in AI-Powered R&amp;D Acceleration: Insilico Medicine and CMS announce additional collaborations in CNS diseases

Breaking the Silence: Tour Sparks National Conversation on Men's Mental Health and Domestic Abuse

ATLANTA - July 12, 2026 - PRLog -- Featuring Taral Hicks, Cortez Smith, C. King, Oshea Russell & Special Guest Vickie Winans
Man Of The House, the emotionally charged stage play written, directed, and produced by award-winning creative A'ndre Davis, is bringing a bold and necessary conversation to stages across the country. The production explores domestic abuse from a rarely discussed perspective when the man is the victim; while opening deeper conversations around masculinity, emotional wellness, relationships, trauma, and healing.
As audiences continue to engage in conversations surrounding Men's Health Month, mental health awareness, and the evolving role of men in relationships and families, Man Of The House arrives as more than a stage play, it's a cultural conversation piece.
The national tour features an all-star cast including:
 Taral Hicks (Belly, A Bronx Tale) – Atlanta performance
Cortez Smith (The Chi)
C. King (Wild 'N Out)
Oshea Russell (All The Queen's Men)
 
Special guest appearances by Gospel legend Vickie Winans will take place during select tour stops, including Charlotte and Atlanta. The piece also stars its award-winning Writer/Director/Producer - A'ndre Davis.
A STORY THAT CHALLENGES THE NARRATIVE
At the heart of Man Of The House is a powerful question:
What happens when men suffer in silence?
The production shines a light on emotional trauma, communication breakdowns, pride, vulnerability, and the hidden struggles many men face behind closed doors. Through raw storytelling and layered performances, the play encourages audiences to rethink traditional ideas surrounding strength, relationships, and healing.
"This story is about giving voice to conversations many people are afraid to have," says creator A'ndre Davis. "We want audiences to leave not only entertained, but thinking differently about communication, emotional health, and identifying Domestic Violence when the abuse is verbal and emotional as opposed to physical."
MEDIA OPPORTUNITIES
Interviews and media opportunities are available with writer/director A'ndre Davis and cast members Cortez Smith, C. King, Oshea Russell, and Taral Hicks.
Media outlets, radio shows, podcasts, bloggers, influencers, and critics are invited to attend and cover the Atlanta production of Man Of The House on Saturday, August 1 at Center Stage Theater in Atlanta, GA.
PRESS CONTACT
Members of the media are invited to attend. For press inquiries, interviews, or additional information, please contact Marilynn Elie, Email:contact@choosemepr.com
ABOUT A-DIAMOND ENTERTAINMENT
A-Diamond Entertainment, founded by A'ndre Davis, is committed to producing impactful entertainment that sparks conversation, reflects real-life experiences, and connects deeply with audiences through storytelling.

Contact
Marilynn Elie
***@choosemepr.com
Photos: (Click photo to enlarge)
   

Source: ABOUT A-DIAMOND ENTERTAINMENT
Read Full Story - Breaking the Silence: Tour Sparks National Conversation on Men's Mental Health and Domestic Abuse | More news from this source
Press release distribution by PRLog

Mr. Hospital Bed Helps Home Care Buyers Find the Right Hospital Bed

Mr. Hospital Bed is a hospital bed expert with 15+ years of experience helping families and healthcare professionals choose the right hospital beds, mattresses, and medical equipment for home care, long-term care, and hospitals.
LOS ANGELES - July 12, 2026 - PRLog -- Mr. Hospital Bed Helps Home Care Buyers Find the Right Hospital Bed and Mattress for Their Needs and Budget
SAN DIEGO, Calif. / RICHMOND, Va. – Choosing the right hospital bed can be overwhelming for families, caregivers, healthcare facilities, and medical professionals. With hundreds of hospital bed models, mattress options, and specialized features available, finding the ideal solution often requires expert guidance. That's where Mr. Hospital Bed has become a trusted educational resource.
With more than 15 years of experience in the hospital bed industry and over 600 educational videos published online, Mr. Hospital Bed has dedicated his career to helping people understand the differences between hospital bed models, pressure redistribution mattresses, and specialized medical equipment. Through the "Hospital Bed Academy", patients, caregivers, healthcare providers, nursing schools, and rehabilitation professionals can learn how to select the right equipment based on clinical needs, mobility, comfort, safety, and budget.
https://www.youtube.com/watch?v=KNpvrQPnQWs
"Every patient is different," says Mr. Hospital Bed. "The goal isn't simply to sell a hospital bed—it's to help people understand which bed and mattress combination best fits their situation."
Expert Guidance for Every Care Setting
Mr. Hospital Bed works with customers across a wide range of healthcare environments, including:
 Home Care
Hospice Care
Long-Term Care Facilities
Skilled Nursing Facilities
Rehabilitation Centers
Nursing Schools
SIM Labs
Hospitals
Assisted Living Communities
 
Whether someone needs a basic home care bed or an advanced ICU therapy bed, Mr. Hospital Bed provides educational resources that simplify the buying process.
Industry-Leading Hospital Bed Models
Among the most recommended hospital beds are several of the industry's most respected medical bed platforms, including:
 Hill-Rom Progressa® ICU Bed
Hill-Rom VersaCare® P3200 Bed
Hill-Rom Advanta® 2 Bed
Prius AI1 High-Low Bariatric Bed
Med-Mizer RetractaBed®
Drive LTC Series Hospital Beds
 
These models offer a wide range of features, including full electric positioning, chair positioning, Trendelenburg and Reverse Trendelenburg, integrated scales, expandable widths, extra-long sleep surfaces, high-low positioning, and bariatric weight capacities.
Helping Buyers Choose the Right Mattress
A quality mattress is just as important as selecting the right hospital bed. Mr. Hospital Bed educates customers on the differences between foam support surfaces and advanced air therapy systems to help improve comfort and support pressure redistribution for individuals with limited mobility.
Popular foam mattresses include:
 iCare Premium Foam Mattresses
 
Advanced air therapy systems include:
 Protekt Aire 7000 Lateral Rotation Mattress
Prius Rhythm Multi Hospital Grade Alternating Pressure Low Air Loss Mattress
Drive Medical Hospital Grade Lateral Rotation Air Systems
Prius Duet Lateral Rotation Therapy Mattress
 
These specialized support surfaces offer features such as low air loss, alternating pressure, lateral rotation, and pulsation to help manage the skin microclimate and support pressure injury prevention for individuals who spend extended periods in bed.
New and Recertified Hospital Beds
Mr. Hospital Bed is recognized for providing both new and professionally recertified hospital beds from leading manufacturers including Hill-Rom, Stryker, Med-Mizer, Drive Medical, Prius Healthcare, and other respected brands.
Customers can choose from:
 Semi-Electric Hospital Beds
Full Electric Hospital Beds
High-Low Hospital Beds
Bariatric & Extra-Wide Beds
ICU Hospital Beds
Long-Term Care Beds
Home Care Hospital Beds
Adjustable Medical Beds
 
Hospital Bed Academy Continues to Educate Buyers Nationwide
As the Hospital Bed Academy continues to grow, Mr. Hospital Bed remains committed to helping families and healthcare professionals make informed purchasing decisions through educational videos, product reviews, demonstrations, and expert guidance.
With hundreds of educational videos covering hospital beds, mattresses, pressure redistribution systems, caregiver safety, and patient comfort, Mr. Hospital Bed has become one of the industry's leading educational voices for hospital bed buyers throughout the United States.
Learn More
🌐 Visit:
 Mr Hospital Bed (https://www.mrhospitalbed.com)
Hospital Bed Shop (https://www.hospitalbedshop.com)
1 Hospital Beds (https://www.1hospitalbeds.com)
Los Angeles Hospital Beds (https://www.losangeleshospitalbeds.com)
San Diego Hospital Beds (https://www.sandiegohospitalbeds.com)
Orange County Hospital Beds (https://orangecountyhospitalbeds.com)
 
📞 San Diego, California: (858) 263-4894
📞 Richmond, Virginia: (540) 327-7376
Mr. Hospital Bed continues to educate, inform, and help patients, caregivers, hospitals, nursing schools, and healthcare providers find the right hospital bed and mattress system with confidence.
#MrHospitalBed #HospitalBed #HospitalBeds #HomeCare #MedicalEquipment #HospitalBedAcademy #HillRom #Stryker #VersaCare #Progressa #HighLowBed #BariatricBed #PressureRelief #PressureInjuryPrevention #LowAirLoss #AlternatingPressure #LateralRotation #FoamMattress #AirMattress #LongTermCare #HospiceCare #NursingSchool #SIMLab #HomeHealth #MedicalBeds #HospitalEquipment

Media Contact
Sean Callahan
usamedbed@gmail.com
8044950770
Photos: (Click photo to enlarge)
     

Source: USA Med Bed, LLC
Read Full Story - Mr. Hospital Bed Helps Home Care Buyers Find the Right Hospital Bed | More news from this source
Press release distribution by PRLog

PMET Resources Inc.

PMET Demonstrates &gt;97% Caesium Extraction from Pollucite Concentrate

BALG Report: Bicycle Hit-and-Run Accidents Reach Record High Across US

Stellantis

Return of an Icon: Jeep® Brand Unveils the 2027 Wrangler Laredo

Speaker Junkies Are Back With "Super DUPR," a High-Energy EDM Anthem For the Clubs and Pickleball Courts

LEQEMBI® Subcutaneous Autoinjector Clinical Data Supports Similar Efficacy and Safety to IV Formulation in Early Alzheimer's Disease Presented at the Alzheimer's Association International Conference® (AAIC®) 2026

Glass Wallet Ventures Offers Free Bottleneck Mapping Tool for Founders

Beetronics Marine Display Family Gets DNV Approval Across All Sizes

Payroll Service Provider Comparison

How Long Does Kava Last? Onset, Peak, and Duration Explained

Tax Alpha: High-Net-Worth Tax Strategy

24/7 Market News

BTV Bulletin

BusinessWire

EasyPR News

Evertise Digital GoInvest

Financial News Media

GoBlockchain $2 Press Release Placement

IBN.ai

Prodigy Press Wire GoInvest (Kiss PR)

KoreWire

Law Firm Newswire

MoneyShow Gold

NewsDirect GoInvest

NewsNetwork

Press Advantage

PRLog

PR Newswire

Press Services Go Invest

Syndication Cloud (GoMedia)